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Airport Assistance Services

Fast Track Assistance

Airport Assist offers smooth and efficient travel throughout the security and boarding process of flight in Nagpur airport, the immigration procedure, and during early morning business flights and evening flights banks. Staffing counters can vary throughout the day during busy times, so a fast-track coordination is especially helpful for busy schedules and senior passengers.

Meet and Greet

A Personal Airport Assist representative meets the passengers at the terminal entrance/arrival gate and escorts them through each step of the airport process. It is a great service for the first timers of flying, families and others not used to the domestic-to-international process, particularly at Nagpur.

Lounge Access

Airport Assist can get you access to the first class lounge area inside the integrated terminal, away from the main boarding zone area. Refreshments, internet and charging stations, work-friendly seating, quieter corners for extended waiting times are just a few amenities you'll find in Lounges.

VIP Airport Assistance

Airport Assist offers a comprehensive, end-to-end terminal handling service for executives, diplomats, wedding parties and premium travellers, from the moment they arrive at the airport until they board their flights. This involves coordinating and guiding luggage, priority assistance, lounge support and escorting through crowded airport areas.

Family & Special Needs Support

Parents and grandparents can enjoy a more comfortable journey at the Nagpur airport with special child or elderly passenger services. For those who require additional assistance, Airport Assist can arrange wheelchairs, stroller support services, priority queueing assistance and terminal escort services.

Baggage & Porter Help

Airport Assist provides help with carrying and coordinating baggage for those with many suitcases, oversized bags, and those with international baggage. It is helpful for those traveling to and from the Gulf and large families with many suitcases.

Transit Assistance

Despite not being a major hub like Mumbai and Delhi, Airport Assist ensures that connecting flights, re-checking baggage and domestic transit time is not a hassle for passengers within the integrated terminal.

Layover & Connection Tips

  • Moving from domestic to international sector or vice versa at Nagpur Airport is much easier due to its relatively small integrated terminal. During quieter periods, passengers can easily transfer from security to gates in 10-20 minutes.
  • The busiest hours are early mornings (from 6 AM to 9 AM), particularly for Mumbai and Delhi routes. During these times, security queues can unexpectedly become full.
  • Wi-Fi is available throughout the terminal, but you'll need an Indian mobile number for the OTP authentication.
  • If you are transiting from a domestic to an international flight, be sure to allow for a buffer of 2.5–3 hours, especially when travelling on separate tickets.
  • On late night flights when the gate seating areas fill up fast, lounge access is helpful.
  • Sometimes, SIM card and telecom counters are not available till late night, making international travelers prefer setting up eSIM before they reach the country.
  • If your layover is long, you can find additional hotels around Wardha Road, which are much easier to reach than entering into the city traffic.
  • The airport is quieter in the afternoon than in the morning and evening rush hours, which is the best time for elderly travelers to get around with ease.
  • Nearer the quieter gate ends, it's easier for families with children to find seats than it is in the main shopping area.
  • Wheelchairs can be provided but it is still a good idea to request assistance beforehand via airlines or Airport Assist.
  • Many travellers dislike going down to the platform in the summer afternoon when the weather can be extremely hot, so it is best to stay airside instead.
  • Occasionally the evening flights are delayed during monsoons, especially through Mumbai.
  • If people have more bags than they need, they should check with the airline in advance, particularly with regional and low-cost airlines.
  • Official rules and regulations for Indian visa and transit to be checked: https://indianvisaonline.gov.in

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